Betting Rules

1. General rules and player responsibilities

By opening an account, accessing the website or placing a bet, you confirm that you have read and understood the rules that apply to the relevant service. These rules apply to all eligible players using MyEmpire Casino and may be supplemented by game-specific rules, promotional terms or other information displayed on the website. If a particular game or market has additional conditions, those conditions will apply to that game or market.

Players in Australia should only use online gambling services where they are legally permitted to do so. You are responsible for checking that your use of the website complies with the laws that apply to you, including any age, location or other eligibility requirements. MyEmpire Casino may apply checks before or after an account is opened, and access may be restricted where a player does not meet the required conditions.

Account use

• You must provide information that is accurate, complete and current when registering and when responding to account or verification requests.
• You must keep your login details secure and must not allow another person to use your account.
• An account must be used only by the registered account holder and for that person’s own betting activity.
• You must tell the operator promptly if you believe that your account has been accessed without permission or that your account details have been compromised.
• You must not use the website for unlawful activity, fraud, money laundering, collusion, manipulation or any other misuse of the services.
• You must not attempt to bypass technical controls, account restrictions, identity checks, location checks or responsible gambling measures.
• The operator may suspend, restrict or close an account where it reasonably considers that these rules, the Terms and Conditions or applicable law may have been breached.

The person who owns the account is responsible for reviewing every bet before confirming it. You should check the selection, odds or displayed price, stake, potential return, event or game, and any other information shown on the bet confirmation screen. If you notice an error, contact the operator through the available support channel before placing further bets.

2. Placing, accepting and cancelling bets

A bet is normally submitted when you select the relevant option, enter or confirm the stake and complete the on-screen instructions. A bet is not necessarily accepted merely because it has been submitted or appears temporarily in your account. Acceptance occurs only when the bet has been recorded by the operator’s systems and a confirmation is displayed or otherwise made available.

The available balance, minimum and maximum stakes, market status, odds, prices and other conditions may change. A displayed price is not a guarantee that the same price will be available when a bet is accepted. Where the website indicates that prices may change, the final price shown at acceptance will apply. If a bet cannot be accepted, the stake should not be treated as a confirmed wager.

Before confirming a bet

1. Choose the correct event, competition, game, market or selection.
2. Review the stake and any displayed potential return or payout information.
3. Check whether the bet is a single bet, multiple bet, combination bet or another available bet type.
4. Read any market-specific rules, exclusions, participation conditions or settlement information.
5. Confirm that you are using your own account and that the transaction is authorised by you.
6. Submit the bet only when the details are correct and you are comfortable with the amount being risked.

Once accepted, a bet generally cannot be changed or cancelled unless the website expressly offers a cancellation, cash-out or similar feature and the applicable conditions are met. A request to cancel a bet is not effective until it has been accepted and confirmed by the operator. The availability of any cancellation or cash-out feature can depend on the event, market, game, timing, technical conditions and other factors, and is not guaranteed.

The operator may refuse, limit, void or review a bet where there is a clear error, suspected fraud, a technical fault, a market integrity concern, a breach of the rules or another valid reason described in the Terms and Conditions. Where a bet is affected, the operator may investigate the circumstances and apply the outcome required by the relevant rules.

Bets involving events or games

For sports and other real-world events, settlement may depend on the official result or information from a reliable recognised source. The applicable market rules may state which result, time, score, participant or other event detail is used. For casino and other games, the result is determined by the game process and the outcome recorded by the operator’s systems. A player’s understanding of what happened on screen does not replace the recorded result where the systems have operated correctly.

3. Settlement, results and payments

Bets are settled in accordance with the rules shown for the relevant product, market or game. A result may not be settled immediately after an event ends or a game round is completed because information may need to be checked, a market may need to be reconciled or a result may be subject to an official confirmation. The status shown in your account may therefore remain pending for a period of time.

General settlement principles

• The official result or the result recorded by the relevant game system will normally determine the outcome.
• If an event is abandoned, postponed, interrupted, moved, changed or completed under unusual circumstances, the specific rules for that market will apply.
• If a participant, team, selection or game element is removed or replaced, settlement will follow the applicable market conditions.
• Where a market is offered with a particular time, score, count, order or definition, that description will be used when determining the result.
• A bet that has been settled in error may be reviewed and corrected where the rules permit.
• A bet may be voided where the event, market or game cannot be settled fairly or in accordance with the published conditions.
• If a result is later amended by an official body, the operator may consider whether the relevant rules require the settlement to be changed.

For multiple or combination bets, each part of the bet may be assessed separately. The final outcome may depend on the result of every included selection and on whether any selection is void, cancelled or otherwise excluded under the applicable rules. You should review the information for the particular bet type before confirming it.

Any return or balance credited to an account is subject to the applicable account terms, verification requirements, payment checks and legal requirements. A displayed balance does not remove the need to complete any required verification or review. The operator may delay, restrict or refuse a payment where this is necessary to comply with the law, investigate suspicious activity, correct an error or apply the Terms and Conditions.

Errors and incorrect information

The website may contain errors relating to odds, prices, event details, results, markets, balances or other information. If an obvious error affects a bet, the operator may correct the error, void the affected bet or settle it using the correct information, as permitted by the relevant rules. Players must not deliberately take advantage of an obvious error. If you believe that a result or account entry is incorrect, keep the relevant bet reference and raise the matter through the available support process.

4. Technical issues, disputes and responsible play

You should use a stable internet connection and check that your device is operating correctly before placing a bet. A delay, disconnection, browser problem, device fault or communication failure may prevent a bet from being submitted, accepted or displayed correctly. A bet is not considered accepted solely because you clicked a button or because funds were temporarily set aside. The account record and operator’s transaction systems will be used to determine whether a bet was received and accepted.

If you experience a technical problem, stop placing further bets until the issue has been resolved. Record the date and time, the game or market, the amount involved and any reference shown on screen. Do not repeatedly submit the same bet if you are unsure whether the first attempt was accepted, as more than one bet may be recorded once the connection is restored.

Questions and disputes

If you disagree with a settlement, account entry or transaction, review the relevant market rules and your account history first. You can then use the support or complaints process made available on the website. Provide enough information for the matter to be identified, including the account details requested through the secure process, the bet or transaction reference, the date, the amount and a clear explanation of the issue. Do not send passwords or sensitive payment information through an insecure channel.

A review may involve checking system records, account activity, game data, event information and any applicable terms. Outcomes are determined under the published rules and the information available to the operator. If a concern cannot be resolved through the initial review, the website’s complaints information will explain any further internal or external options that may be available.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play and only risk money you can afford to lose. Take regular breaks, avoid playing when upset or under the influence of alcohol or other substances, and never borrow money to gamble. Do not chase losses by increasing your stakes or continuing to play for longer than planned.

• Use any deposit, spend, time or session controls available through your account.
• Review your gambling activity regularly and take a break if your play no longer feels enjoyable or controlled.
• Consider self-exclusion or other account restrictions if you need help stopping or limiting your gambling.
• Seek independent support if gambling is affecting your finances, relationships, work, study or wellbeing.
• If you are under the legal gambling age or are not permitted to gamble, do not use the website.

These Betting Rules may be updated from time to time to reflect changes to the website, products, legal requirements or operating procedures. The current version published on the website applies from the stated effective date. You should check the rules before placing a bet, particularly if you are using a new game, market or betting feature.