MyEmpire Casino Terms & Conditions

1. General terms and acceptance

These Terms & Conditions form a legal agreement between you and MyEmpire Casino in relation to your use of the website, your account and any services made available through the website. They apply to all visitors, account holders and players. Additional terms may apply to particular games, promotions, payment methods or features. Where additional terms are provided, you should read them together with these Terms & Conditions.

By using the website, you confirm that you accept these Terms & Conditions and agree to comply with all applicable laws and regulations. If you do not agree with any part of these Terms & Conditions, you must not access the website, create an account or use any of the available services. We may update these Terms & Conditions from time to time. The latest version will apply from the date it is published on the website, unless a different effective date is stated.

You are responsible for checking this page regularly for changes. Your continued use of the website after updated terms are published indicates your acceptance of the revised Terms & Conditions. If a change materially affects your rights or obligations, we may provide notice through the website or another appropriate channel.

Eligibility and lawful use

You must be at least 18 years old to use gambling services. You must also be legally permitted to access and use those services in the place where you are located. Gambling may not be lawful in every jurisdiction, and some services may not be available to every person or location. You are responsible for confirming that your use of the website is lawful before you register or play.

• You must provide accurate information when registering and keep that information up to date.
• You must use the website only for personal entertainment and not for commercial purposes.
• You must not allow another person to use your account.
• You must not access the website where doing so would breach local law or a restriction that applies to you.
• You must follow any reasonable instructions, verification requirements and security measures applied to your account.

2. Accounts, identity checks and security

Some features require you to create and maintain an account. You may generally hold only one personal account unless we have expressly approved otherwise. We may refuse an account application, restrict access or close an account where we consider this necessary to comply with legal obligations, protect the website, prevent fraud or enforce these Terms & Conditions.

The information you provide must be complete, current and truthful. We may ask you to confirm your identity, age, address, source of funds or other account information before allowing access to particular services or processing certain transactions. Verification may involve documents or other information. If you do not provide requested information, or if information cannot be verified, we may delay, restrict or refuse a transaction or suspend the account.

You are responsible for keeping your login details confidential and for all activity carried out through your account, except where the activity resulted from a failure on our part. You must contact us through the support channels published on the website as soon as possible if you believe your account has been accessed without permission, your details have been lost or your account security has been compromised.

You must not sell, transfer, lend or otherwise provide your account to another person. You must not create an account using another person’s identity, use false information, interfere with another player’s account or attempt to avoid a restriction placed on your account. We may investigate suspicious activity and may take appropriate action while an investigation is continuing.

Suspension and closure

We may suspend, limit or close an account if we reasonably believe that you have breached these Terms & Conditions, provided inaccurate information, acted fraudulently, used the website unlawfully, interfered with its operation or created a risk to other users or the business. We may also take action where required by law or by a competent authority.

If an account is closed, you must stop using the website and must not attempt to open or use another account to avoid the closure. Subject to applicable law, any valid balance may be dealt with after necessary checks have been completed. Amounts associated with fraud, unlawful activity, chargebacks, abuse or other prohibited conduct may be withheld where legally permitted.

3. Deposits, games and withdrawals

Deposits must be made using a payment method that you are authorised to use. You must not use a payment method belonging to another person unless this has been expressly accepted through the relevant verification process. Payment methods may be subject to their own terms, processing arrangements, fees or restrictions. We are not responsible for delays or charges imposed by a bank, card issuer, payment provider or other third party.

You should only deposit money that you can afford to lose. A deposit is not a guarantee of winnings, and the outcome of a game cannot be predicted or controlled by placing additional bets. You are responsible for reviewing the amount entered before confirming a deposit or wager. Once a game or transaction has been confirmed, it may not be possible to cancel or reverse it.

Game outcomes are determined by the applicable game systems and rules. You accept the result recorded by the website, subject to any correction required because of an obvious error, technical fault or other valid reason. If a game is interrupted, incorrectly recorded or affected by a system issue, we may review the event and take reasonable steps to correct the account or transaction.

Withdrawal requests may be subject to identity, payment and account checks. We may return funds using an approved payment method and may ask you to complete any required verification before processing a withdrawal. The time taken for a withdrawal can depend on account checks, the selected payment method and third-party processing. Any conditions applying to a particular withdrawal option will be shown where relevant.

• You must not use deposits or the website for money laundering, fraud or any unlawful purpose.
• You must not attempt to reverse a valid payment improperly or make a false payment dispute.
• You are responsible for any taxes, duties or reporting obligations that may apply to your winnings or transactions.
• We may correct an account balance where an obvious administrative, technical or system error has occurred.
• If a payment is reversed or rejected, related activity may be reviewed and the account may be restricted until the matter is resolved.

Promotions and bonuses

Promotions, bonuses and special offers may be subject to separate terms. Those terms will explain matters such as eligibility, qualifying activity, expiry, contribution rules, wagering or playthrough requirements, maximum values and withdrawal conditions where applicable. You should read the specific promotion terms before opting in or using an offer.

Unless a promotion states otherwise, only one offer may be available to a person, household, device, payment method or account. We may withdraw or amend an offer where required by law, where an error has occurred or where we reasonably believe the offer has been misused. Any attempt to exploit a technical fault, promotion or system process may result in the offer being cancelled and the account being reviewed.

4. Responsible gambling, privacy and acceptable conduct

MyEmpire Casino supports informed and responsible participation. Gambling should be treated as entertainment, not as a way to earn income, recover losses or solve financial problems. Before playing, consider setting a personal budget and time limit. Never gamble with money needed for rent, bills, food or other essential expenses, and do not gamble when affected by alcohol, drugs or strong emotions.

Tools and support options may be available through the website to help you manage your play. These may include deposit limits, time reminders, activity information, temporary breaks or self-exclusion. The availability and operation of these tools will be explained on the relevant page. A request for self-exclusion or account closure should be taken seriously, and you should not attempt to open another account during the selected exclusion period.

If gambling is affecting your finances, relationships, work, health or wellbeing, stop playing and seek help from an appropriate professional or gambling support service in your area. You may also contact us through the support channels published on the website to ask about available account restrictions. We cannot guarantee that every form of gambling harm will be prevented, so personal limits and responsible decisions remain important.

Privacy and communications

Personal information is handled in accordance with the MyEmpire Casino Privacy Policy. The Privacy Policy explains what information may be collected, why it is used, how it may be shared, how it is protected and the choices available to you. By using the website, you acknowledge that information may be processed for account administration, security, verification, payments, legal compliance, customer support and service improvement.

We may send service messages about your account, transactions, security, changes to these Terms & Conditions or other important matters. Marketing communications will be handled in accordance with applicable requirements and may include an option to unsubscribe where appropriate.

Prohibited conduct

• Using automated tools, bots, scripts or software designed to interfere with the website or gain an unfair advantage.
• Introducing viruses, malicious code or other harmful material.
• Attempting to bypass security, access restricted areas or test vulnerabilities without permission.
• Harassing staff or other users, or submitting content that is threatening, unlawful, misleading, discriminatory or abusive.
• Copying, modifying, distributing or commercially exploiting website content without permission.
• Using the website in a way that may damage its reputation, availability, security or proper operation.

5. Website content, liability and legal matters

The website and its content are provided for general information and entertainment. We aim to keep information accurate and available, but we do not guarantee that the website, games, content or services will always be uninterrupted, error-free, complete or suitable for every purpose. Website access may be affected by maintenance, technical issues, telecommunications failures, events outside our reasonable control or other operational reasons.

To the extent permitted by law, you use the website at your own risk. We are not responsible for losses caused by your equipment, internet connection, payment provider, unauthorised access resulting from your failure to protect account details, or your breach of these Terms & Conditions. Nothing in these Terms & Conditions excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law.

Links to third-party websites or services may be provided for convenience. Third-party services are governed by their own terms and privacy policies, and we do not control or endorse every third-party service. You should review the relevant third-party information before using it or providing personal or payment details.

Intellectual property

The website, including its design, text, graphics, logos, software and other materials, is owned by or licensed to MyEmpire Casino or its relevant content providers. You may view and use the website for personal, lawful purposes only. You must not reproduce, adapt, publish, transmit, sell, frame, scrape or otherwise use website materials without prior permission, except where permitted by law.

Complaints and applicable law

If you have a question, concern or complaint about your account or use of the website, please contact us through the support channels published on the website. Provide enough information for the matter to be reviewed, including the relevant account or transaction details where appropriate. We may ask for further information and will consider complaints in a fair and reasonable manner.

These Terms & Conditions are intended to operate consistently with applicable Australian law and any mandatory rights available to Australian consumers. If a court or authorised body finds that a provision is invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived.

If you have questions about these Terms & Conditions, review the current information on the website or use the available support channels before continuing to use the services. By continuing to access MyEmpire Casino after the Terms & Conditions have been updated, you agree to the version then displayed on the website.