Responsible Gaming

Keep gambling in perspective

Gambling involves risk, and there is no guaranteed way to win. The outcome of a game is not affected by previous wins or losses, and a losing streak does not mean that a win is due. Avoid treating gambling as an income source, an investment or a way to solve money problems. Only gamble with money that you can afford to lose after essential expenses have been covered.

Responsible gaming means making choices before you play and following those choices while you play. Take time to think about why you are gambling, how often you do it and how it fits within your wider budget. If you feel pressured, upset, tired or affected by alcohol or other substances, it is safer not to gamble. You should also avoid gambling when you are trying to recover from a difficult event or are making decisions under emotional stress.

Practical ways to stay in control

• Set a spending limit before you start and do not increase it during a session.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, transport, savings or other essentials.
• Do not borrow money, use credit intended for necessities or sell belongings to fund gambling.
• Do not chase losses by increasing stakes or continuing for longer than planned.
• Keep a record of your deposits, withdrawals and playing time so you have a realistic view of your activity.
• Avoid gambling when you are tired, distressed, angry, affected by alcohol or affected by medication or other substances.
• Talk openly with someone you trust about your gambling choices and limits.

A limit is only useful if you respect it. If you reach your budget or time limit, stop for the day. Do not change a limit simply because you want another chance to win. Taking a break can help you make decisions with a clearer mind and reduce the risk of impulsive play.

Recognising when gambling may be becoming a problem

Problem gambling can affect people in different ways. It may begin gradually, and a person may not notice the impact until gambling starts to affect their finances, relationships, work, study, health or general wellbeing. You do not need to wait for a serious problem before asking for support. Acting early can make it easier to regain control.

Possible warning signs

• Spending more time or money gambling than you intended.
• Trying to win back money after a loss or feeling unable to stop after deciding to stop.
• Increasing your bets or deposits to get the same level of excitement.
• Thinking about gambling frequently, even when you are doing other things.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding your gambling, minimising it or being dishonest about money or time spent.
• Borrowing money, missing payments or using money set aside for essentials.
• Gambling to escape stress, loneliness, sadness, boredom or other difficult feelings.
• Arguments or tension with family, friends, colleagues or other people because of gambling.
• Neglecting work, study, health, sleep or personal responsibilities.
• Feeling regret, shame or distress after gambling, but continuing to gamble.
• Selling possessions or taking financial risks to continue playing.

These signs do not provide a diagnosis, but they may indicate that additional support would be helpful. Consider speaking with a trusted person or a qualified gambling counsellor if any of these experiences sound familiar. Support is available for people who gamble and for family members, partners and friends who may be affected by someone else’s gambling.

If gambling is causing financial pressure, make essential payments a priority and consider asking your bank or a financial counsellor about ways to protect your money. Do not try to manage serious financial stress by gambling more. A win is never a reliable solution to debt or ongoing expenses.

Limits, breaks and self-exclusion

MyEmpire Casino encourages players to use responsible gaming controls where they are available through the account or support process. These controls may help you manage deposits, spending, playing time or access to gambling services. Read the information shown with each control carefully, including how it starts, how long it applies and whether it can be changed or removed.

Choose a control that matches your needs

• A deposit or spending limit can help you decide in advance how much money is available for gambling.
• A loss limit can help reduce the amount you can lose during a defined period.
• A session or time reminder can help you notice how long you have been playing.
• A short break can help you step away from gambling without making a permanent decision.
• Self-exclusion can prevent access to gambling for a selected period or until a further review, depending on the available process.
• Account closure may be appropriate if you no longer want to use the service.

If you believe that gambling is becoming difficult to control, consider requesting a break or self-exclusion rather than relying only on willpower. Contact the available customer support channel through the website and clearly explain the action you want to take. Do not continue depositing or playing while waiting for a request to be processed. If you have more than one gambling account or use other gambling services, consider applying suitable restrictions across those services as well.

Restrictions are designed to support your decision, but they work best when combined with practical steps. Remove saved payment details where possible, avoid keeping large amounts of easily accessible money in a gambling account and use device or banking controls if they are suitable for you. Tell a trusted person about your decision so they can provide encouragement and help you stay accountable.

Do not create another account, use another person’s account or ask someone else to gamble on your behalf while a restriction is active. Account access should be personal and secure. If you think your account has been used by another person, stop using it and contact the available support channel promptly.

Getting help and support

You are not alone, and asking for help is a positive step. In Australia, support may be available through gambling counselling services, state and territory support programmes, financial counsellors, mental health professionals and community health services. These services can help you understand your gambling, create a practical plan, manage financial concerns and support conversations with people close to you.

You can also speak with your general practitioner or another qualified health professional. They can help if gambling is connected with anxiety, depression, stress, alcohol or other concerns. If you are supporting a family member or friend, you can seek advice for yourself as well. You do not have to manage the situation alone or wait for the person who gambles to ask for help.

What to do now

1. Stop gambling for the moment and move away from the website or app.
2. Review recent deposits, withdrawals, losses and the amount of time spent gambling.
3. Set an appropriate limit, break or self-exclusion request through the available account process.
4. Tell a trusted person what is happening and ask them to support your plan.
5. Contact a qualified gambling support service, financial counsellor or health professional.
6. If you are in immediate danger, or feel you may harm yourself or someone else, contact emergency services or an appropriate crisis support service without delay.

MyEmpire Casino provides responsible gaming information to help players make informed choices. This information is general in nature and is not a substitute for professional financial, medical or counselling advice. Availability and operation of account controls may depend on the relevant service process. If you have questions about a responsible gaming option, use the customer support channel available on the website before continuing to play.

Gambling should remain affordable, voluntary and enjoyable. If it no longer feels that way, stopping and seeking support is the safest choice.